The AI Clown Paradox

This might be  the first time you’ve heard of it, it won’t be the last.  Be warned, the show is just getting started… As artificial intelligence (AI) rapidly

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Perspectives from a Flame Spitting Monument

In a corporate world that promotes and  celebrates predictability and clear outcomes, the works of Danish artist Ingvar Cronhammar invites us to consider an alternative view. Cronhammar was

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The Art of Storytelling: Lessons from a River

The essence of storytelling often eludes many. It complicated, and can be quite difficult. Volumes have been written on the subject, with intricate frameworks like the hero’s journey

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Keeping AI Automation Fake

The rapid advancements in artificial intelligence (AI) have obviously led to transformative changes in how we communicate. In particular, the domain of writing has seen profound shifts. As

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Creating Active Customer Experiences vs Passive

I’ve noticed that most, if not all great customer service experiences are passive from the perspective of the customer. Something great happens to them (customer), they accept it,

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Designing for Emotion with cards

I decided to create my own “roving” workshop that premiered the first ever TED Summit in Banff Canada, and continued at the TED Summit in Arusha Tanzania. The

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